| Other messages | The phone is closed on 05/03 and d. 06/03 at certain hour | 06-03-2025 kl. 08:58 | Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.
We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.
If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.
You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency. | 06-03-2025 08:58:00 |
| Other messages | The phone is closed on 05/02 and d. 06/02 at certain hour | 03-03-2025 kl. 15:14 | Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.
We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.
If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.
You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency. | 03-03-2025 15:14:00 |
| EMCS, Other messages | EMCS B2B certificate update january, 06-01-2025 | 06-01-2025 kl. 11:17 | Certificate update has been implemented.
Refer to details on https://info.skat.dk/data.aspx?oid=2437033&x=read&lang=us
WO0000001342474 | 06-01-2025 11:17:00 |
| Manifest, Other messages | technical challenges with MIG and MIO | 28-12-2024 kl. 18:06 | This morning there were some technical challenges with arrival declarations in Manifest, which, among other things, failed with error code 030105: TIN on arrival notification does not have authorization for temporary storage.
The problem has now been resolved. Affected entries needs to be resubmitted.
INC000001624997 | 28-12-2024 18:06:00 |
| Import, Other messages | Import and end of month December 2024 | 23-12-2024 kl. 09:51 | Import extended response times in connection with end of the month
In connection with end of the month (and Christmas) you may experience extended response times.
Attention is drawn to the fact that if large quantities of Import declarations are submitted within a short period of time in connection with the end of the month, extended response times may occur.
It is therefore recommended that files with smaller amounts (below 500-600 entries) be submitted. | 23-12-2024 09:51:00 |
| Other messages | The phone is closed today until 10:30. | 12-12-2024 kl. 09:05 | Due to internal activities, the phone is closed today until 10:30
We can be contacted via tastselv for customs questions or for IT support by email servicedesk@toldst.dk, where we will respond as soon as possible.
If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.
You can find the phone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency. | 12-12-2024 09:05:00 |
| Other messages | The phone are closed on 29/11-2024 from 12.00 | 27-11-2024 kl. 08:37 | Due to internal activities, telephone inquiries to the Customs Agency/Servicedesk are not possible on friday 29 november 2024.
We can be contacted via tastselv for customs-related questions or for IT support at servicedesk@toldst.dk, where we will answer you as soon as possible.
If your inquiry is urgent and it cannot wait until tomorrow, you can contact a customs office.
You will find the telephone numbers for the dispatch locations on toldst.dk under contact the Customs Agency.
WO0000001327945 | 27-11-2024 08:37:00 |
| Import, Other messages | Import and end of month November 2024 | 27-11-2024 kl. 07:24 | Import extended response times in connection with end of the month
In connection with end of the month, you may experience extended response times.
Attention is drawn to the fact that if large quantities of Import declarations are submitted within a short period of time in connection with the end of the month, extended response times may occur.
It is therefore recommended that files with smaller amounts (below 500-600 entries) be submitted. | 27-11-2024 07:24:00 |
| Other messages | The phone are closed on 23 October | 21-10-2024 kl. 15:08 | Due to internal activities, telephone inquiries to the Customs Agency/Servicedesk are not possible on Wednesday 23 October 2024.
We can be contacted via tastselv for customs-related questions or for IT support at servicedesk@toldst.dk, where we will answer you as soon as possible.
If your inquiry is urgent and it cannot wait until tomorrow, you can contact a customs office.
You will find the telephone numbers for the dispatch locations on toldst.dk under contact the Customs Agency. | 21-10-2024 15:08:00 |
| Other messages | System to system, EORI not in DK | 04-10-2024 kl. 09:38 | Economic operators who connects via a non DK EORI may experience connectivity issues in the system-to-system setup, secureftpgateway.
Please contact servicedesk@toldst.dk
WO0000001291452 | 04-10-2024 09:38:00 |