In the table below, you can see the latest service disruptions (current and scheduled) for all the customs systems. You also have the option of filtering by individual systems and getting service status information.

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Current service disruptions for Export

ClosedExport, EORI, Import, ManifestIssues with EORI validation16-05-2024 kl. 12:34

We are currently experiencing issues with EORI validation for the Customs systems.

Troubleshooting is in progress.

Use of fallback procedure is allowed.

INC000001538517

16-05-2024 07:54:00
ClosedExport, TransitIssues NCTS, e-Export11-04-2024 kl. 20:57

There has been reported issues regarding NCTS, e-Export. The issue is under investigation.

Update 15:35 Use of fallback procedure is allowed.
Update 20:55 - NCTS & e-Export is up and running again.
11-04-2024 14:31:00
ClosedExportIssues with validation for additional code on e-export11-03-2024 kl. 13:31

There is currently ongoing issues with validation of additional code on commodity codes starting with 87.

The problem is being investigated.

Fallback procedure can be used where necessary.

INC000001510554

Update 13:28 - The issue has been solved, re-send of the impacted ref. numbers should work.

11-03-2024 10:11:00
ClosedExportStatus change issues for Export23-02-2024 kl. 15:52

We are currently experiencing issues with status change for Export.

23-02-2024 13:03:00
ClosedExportSome eksport declarations are currently stuck in status 2019-01-2024 kl. 16:49

Some eksport declarations are currently stuck in status 20.

We are investigating.

Update 12:07: Emergency fallback procedure is permitted where necessary. The declarations are being processed, but there can be a delay of up to an hour.

INC000001484284


Update 16:48 - Eksport declarations are changing as usual again.

19-01-2024 11:29:00

See all current service disruptions

Scheduled unavailability for Export

ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitService Window Wednesday May 15, 202415-05-2024 kl. 21:01

Wednesday May 15, 2400, 210o

Done

PRD-servicewindow Wednesday May 15, 2024, 1800-2100

 

Customs Systems Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

The use of fallback procedure is allowed within the service window.

 

Customs Systems DMS Import/DMS Export/DMS Forsendelse

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

11-05-2024 10:09:00
ClosedExport, ICS, Import, Manifest, TransitPRD-servicewindow Monday April 29, 2024, 1800-201529-04-2024 kl. 19:20

PRD-servicewindow Monday April 29, 2024, 1800-20150

Service Window Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

After the Service Window the Online Client for Export on PRD will be updated automatically (2024-04-25 – TFE-servicewindow Export Thursday April 25, 2024 - info.skat.dk).

Companies using systems such as Citrix can download the updates in advance for both TFE (TEST) and PRD (Production) environments.

See above contact information if you use Citrix.

 

The use of fallback procedure is allowed within the service window.

26-04-2024 09:28:00
ClosedExport, ICS, Import, Manifest, TransitService Window Saturday April 20, 2024, 1515-220021-04-2024 kl. 11:09

Service Window Saturday April 20, 2023, 1515-2200

Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

The use of fallback procedure is allowed within the service window.

WO0000001206600

16-04-2024 15:25:00
ClosedDMS eksport, DMS Forsendelse (NCTS), Export, TransitDeclarations to DK – Shortly instability April 9 at 18-20.0009-04-2024 kl. 20:14

PRD-servicewindow Tuesday April 9, 2024, 1800-2000.

As of April 9, 2024 at approx. 1810, some Carriers receiving declaration from other EU member states, that need to be closed in Denmark, must submit the arrival notification in DMS Export and DMS Forsendelse. The Danish Customs Agency has previously announced that the transition time was at 2200.

Udenlandske angivelser skal behandles i DMS fra 9. april Toldstyrelsen

If you attempt to retrieve a declaration from another EU member state in e-Export or NCTS after approx. 1810 on Tuesday April 9, 2024, the reply will be negative, and you must use DMS Export and DMS Forsendelse.

Declarations to DK – Shortly instability April 9 at 18-20.00 - info.skat.dk

WO0000001200075

04-04-2024 16:14:00
ClosedExport, TransitEXP/NCTS – No communication with EU Saturday April 6, 202407-04-2024 kl. 09:49

PRD-servicewindow Saturday April 6, 2024, 1100-1400.

Concerning Export and NCTS (Transit) the connection is closed between Denmark and the other EU-countries. Files will be processed when the service window has passed.   

WO0000001198062

03-04-2024 08:17:00

See all scheduled unavailability

Service status overview for all customs systems

Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, ManifestDMS PRD-servicewindow Tuesday May 21, 202417-05-2024 kl. 06:5317-05-2024 06:53:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times may occur25-04-2024 kl. 12:0525-04-2024 12:05:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportUnstability on DMS PROD19-04-2024 kl. 16:4019-04-2024 16:40:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times18-04-2024 kl. 07:2018-04-2024 07:20:00
InformationImportError in Import – Code "Tillægskode" 499914-03-2024 kl. 15:1014-03-2024 15:10:00

See the full overview