An extensive network issue has affected customs systems.

The systems are starting become online again, but we expect extended response times and risk of new unavailbility exists.

The usage of fallback procedures is allowed, in extent necesarry

Fallback procedure information on: Find nødprocedurer på toldst.dk.

Please follow the updates on Linkedin and driftsmeddelelser.

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Toldstyrelsen is back to normal operation, and the use of fallback procedure is now prohobitited. 

As a consequence of the outage that occured, there may be longer processing times.

The phone times are open until 18:00 today.

The last few days IT-distrubtions means, that we are extending our phone times until 18:00 today.

The phone times are open until 18:00 today.

The last few days IT-distrubtions means, that we are extending our phone times until 18:00 today.

Due to internal activities our telephone will not be open for support to Vejledningen or Servicedesk Tuesday September 30th.

You can contact us through tastselv for specific customs questions or for IT support on mail
Servicedesk@toldst.dk, where we will answer you as soon as possible.

Please contact a customs office if your inquiry is very urgent and cannot wait until Wednesday October. 1st. You can find the telephone numbers for the customs offices on Toldst.dk under contact Toldstyrelsen.

We are currently experiencing intermittent network issues that are affecting our IT-systems.

A resolution is being worked on.

We apologize for any inconvenience this may cause.

From 1 September 2025, it is no longer possible to use the system-to-system solution in e-Export. If you need to request corrections or delete export declarations, you must use the online solution of e-Export.

For more info, see: e-Export (udfases) Toldstyrelsen

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Opening hours during Easter 2025

see https://toldst.dk/nyheder/nyt-om-told/abningstider-i-paasken-2025

Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.

We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.

If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.

You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency.

Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.

We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.

If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.

You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency.