Due to internal activities our telephone will not be open for support to Vejledningen or Servicedesk Tuesday September 30th.

You can contact us through tastselv for specific customs questions or for IT support on mail
Servicedesk@toldst.dk, where we will answer you as soon as possible.

Please contact a customs office if your inquiry is very urgent and cannot wait until Wednesday October. 1st. You can find the telephone numbers for the customs offices on Toldst.dk under contact Toldstyrelsen.

We are currently experiencing intermittent network issues that are affecting our IT-systems.

A resolution is being worked on.

We apologize for any inconvenience this may cause.

From 1 September 2025, it is no longer possible to use the system-to-system solution in e-Export. If you need to request corrections or delete export declarations, you must use the online solution of e-Export.

For more info, see: e-Export (udfases) Toldstyrelsen

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Opening hours during Easter 2025

see https://toldst.dk/nyheder/nyt-om-told/abningstider-i-paasken-2025

Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.

We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.

If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.

You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency.

Due to internal activities, telephone inquiries to the Customer Center are not possible on Wednesday, March 5, 2025, between 9:00 and 12:30, and Thursday, March 6, 2025, between 1:00 and 4:00 p.m.

We can be contacted via tastselv for customs-related questions or for IT support by email at servicedesk@toldst.dk, where we will respond as soon as possible.

If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.

You will find the telephone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency.

Certificate update has been implemented.

Refer to details on https://info.skat.dk/data.aspx?oid=2437033&x=read&lang=us

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This morning there were some technical challenges with arrival declarations in Manifest, which, among other things, failed with error code 030105: TIN on arrival notification does not have authorization for temporary storage.

The problem has now been resolved. Affected entries needs to be resubmitted.

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Import extended response times in connection with end of the month
In connection with end of the month (and Christmas) you may experience extended response times.

Attention is drawn to the fact that if large quantities of Import declarations are submitted within a short period of time in connection with the end of the month, extended response times may occur.
It is therefore recommended that files with smaller amounts (below 500-600 entries) be submitted.

Due to internal activities, the phone is closed today until 10:30

We can be contacted via tastselv for customs questions or for IT support by email servicedesk@toldst.dk, where we will respond as soon as possible.

If your inquiry is urgent and cannot wait until tomorrow, you can contact a customs dispatch office.

You can find the phone numbers for the dispatch offices at toldst.dk under contact the Danish Customs Agency.