Experiences with extended response times can occur.

Case is being investigated.

INC000001820579

Intermittent delays can experienced in responsetime.

The use of fallback procedures is allowed, if necessary.

Update 11:50 - the intermittent delays should be resolved, fallback procedure is no longer allowed.

INC000001814725

There are reports regarding login using MitID - please check detailed status on https://www.digitaliser.dk/driftsstatus

Update: Marked as resolved 13:56 

We are currently experiencing issues with file response on the AS4-gateway.

Files are recieved and declarations can be finished in DMS Online.

INC000001811443

Currently experiencing issues with EAD print in DMS Eksport.

Case is under investigation.

INC000001791271

INC000001791712

Tuesday May 19, 2026, 1800-2300

DMS Import/DMS Export/DMS Forsendelse

File access:

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

WO0000001586573

Saturday May 30, 2026, 0800-1800

DMS Import/DMS Export/DMS Forsendelse

File access (S2S).

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access.

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

2026-05-13 Danish Customs Agency Newsletter – Opdatering af DMS 30. maj.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow

WO0000001587493

PRD-servicewindow Tuesday May 26, 2025, 0545-0730

Gateways

File access (S2S).

• File access will be unavailable.

Online access

Online access will be available

WO0000001587601

PRD-servicewindow Saturday May 16, 2026, 1200-2100

Manifest

File access (S2S).

• Files sent to Manifest will fail/be rejected during the service window.

Online access.

• The online systems for Manifest will be unavailable during the service window.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

Manifest/DMS Import/DMS Export

Due to the PRD-servicewindow, the connection between DMS Import/DMS Export and Manifest is closed. Submission of arrival declarations/notifications and declarations/notifications from other EU member states to Manifest are not recommended during the PRD-servicewindow. Submission of arrival declarations/notifications and declarations/notifications from other EU member states to DMS Import/DMS Export are not affected.  

WO0000001585314

PRD-servicewindow Gateways Wednesday May 20, 2026, 1200-1300

Shortly instability/unavailability may occur.

WO0000001586738