In the table below, you can see the latest service disruptions (current and scheduled) for all the customs systems. You also have the option of filtering by individual systems and getting service status information.

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See a specific customs system

Current service disruptions for DMS Export

ClosedDMS eksport, DMS Forsendelse (NCTS)Issues with downloading EAD18-04-2025 kl. 10:17

There is currently technical issues with downloading EAD/TAD in DMS Online and System-to-system.

Update at 12-03-2025 13:00: in a few cases, the "Office copy" on EAD print may still appear, it has been reported and updated in the incident, the case is currently under investigation.

Update at 12-03-2025 11:45: It should be possible once again to print EAD/TAD.

Update at 04-02-2025 at 21:00: Status unchanged.

The issue occurs sporadically and not all declarations are affected.

In DMS Export, it is still possible to print the declaration using the "PDF" function next to the "Download EAD" button.

INC000001632453

23-01-2025 13:37:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, EMCS, EU-systems, ICS2, Manifest, E-tax for businesses (NTSE), Other messagesNemLogin-in unavailability03-04-2025 kl. 13:48

Please also check status usinghttps://digitaliser.dk/

Update 13:30: NemLog-in is back to normal operation.

INC000001671749

03-04-2025 13:02:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Other messagesDMS Response delays13-03-2025 kl. 12:14

We are experiencing delays/missing responses from DMS, the issue is under investigation.

Update 12:12 - The system is back up and running, fallback procedure is no longer allowed.

There is however a que that needs to catch up, so longer response times can occur.

Update 09:20: Use of fallback procedures is allowed.

INC000001661742

13-03-2025 08:44:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, EMCS, EU-systems, ICS, ICS2, Manifest, E-tax for businesses (NTSE)Unstability on Nemlog-in04-02-2025 kl. 11:50

Unstability on nemlog-in can be experienced at the moment, info taken from 

digitaliser.dk - Driftsoverblik over fællesoffentlige it-løsninger

Fallback procedure is allowed

Update 11:50 - Digitalisering has solved the issue.

WO0000001365350

04-02-2025 08:25:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportExtended response times in DMS31-01-2025 kl. 16:08

What is the issue?
There may be extended response times due to heavy load on the system.

Who is affected?
Users of DMS.

What are we doing to solve the issue?
A number of measures have been implemented so that the systems can handle several entries simultaneously, and so that the systems' overall capacity is increased. The measures are implemented continuously.

We will announce when we have a safe prognosis that the systems will function normally again.

Status på svartider i DMS | Toldstyrelsen

INC000001591440

Update 09/12 at 10:00: No change.

Update 04/12 at 10:30: No change.

Update 03/12 at 09:30: No change.

Update 02/12 at 11:30: No change.

Update 29/11 at 09:20: No change

Update 25/11 at 10:00: No change.

Update 22/11 at 18:30: No change.

Update 21/11 at 12:55: No change.

Update 20/11 at 10:30: No change.

Update 18/11 at 09:00: No change.

Update 16/11 at 10:05: No change.

Update 15/11 at 09:15: No change.

Update 14/11 at 09:15: No change.

Update 13/11 at 11:40: No change.

Update 12/11 at 09:45: No change.

Update 11/11 at 10:30: No change.

Update 10/11 at 11:45: No change.

Update 08/11 at 13:05: No change.

Update 07/11 at 10:30: No change.

Update 06/11 at 09:00: No change.

Update 04/11 at 14:25: No change.

Update 03/11 at 12:25: No change.

Update 01/11 at 14:15: No change.

Update 30/10 at 08:05: No change.

Update 29/10 at 09:05: No change.

Update 28/10 at 13:19: No change.

Update 27/10 at 12:59: No change.

Update 25/10 at 13:10: No change

Update 24/10 at 13:10: No change

Update 23/10 at 08:25: No change

Update 22/10 at 15:20: No change

Update 17/10 at 16:40: No change

Update 11/10 at 14:10: No change.

Update 09/10 at 15:25: Issue regarding response time in DMS
14-11-2024 17:09:00

See all current service disruptions

Scheduled unavailability for DMS Export

ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportPRD-servicewindow Thursday April 10, 202518-04-2025 kl. 10:15

PRD-servicewindow Thursday April 10, 2025, 1700-1800
Extended response times may occur during the period.

WO0000001403360

09-04-2025 18:07:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportPRD-servicewindow Thursday April 3, 202518-04-2025 kl. 10:12

PRD-servicewindow Thursday April 3, 2025, 1700-1900

Extended response times may occur during the period.

WO0000001399503

03-04-2025 10:21:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, ICS, ManifestTFE/TEST-servicewindow Gateways Wednesday April 9, 202510-04-2025 kl. 08:20

TFE/TEST-servicewindow Gateways Wednesday April 9, 2025, 1815-1930

Import

File access.

  • File access to Import will be available.

Online access.

  • Online access for Import will be available.

 

ICS/Manifest

File access.

  • File access to ICS and Manifest will be unavailable.

Online access.

  • Online access for Import Control System (ICS) and Manifest will be available.

 

DMS Import/DMS Export/DMS Forsendelse

File access.

  • File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.

Online access.

  • Online access for DMS Import/DMS Export/DMS Forsendelse will be available.

WO0000001401216

07-04-2025 08:18:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, ICS, Import, ManifestPRD-servicewíndow Saturday April 5, 2025,05-04-2025 kl. 18:55

PRD-servicewindow Saturday April 5, 2025, 1200-1900

Done.

PRD-servicewíndow Saturday April 5, 2025, 1200-1900

Import

File access:
-Files sent to Import will be processed when the service window has passed.
Online access:
-The online systems for Import will be unavailable.

The use of fallback procedure is allowed within the service window.

Import Control System (ICS)/Manifest
File access:
-Files sent to ICS and Manifest will fail/be rejected.
Online access:
-The online systems for Import Control System (ICS) and Manifest will be unavailable.

The use of fallback procedure is allowed within the service window.

DMS Import/DMS Export/DMS Forsendelse
File access:
-Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.
Online access:
-The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

The use of fallback procedure is allowed within the service window

Affected entries need to be resubmitted after the service window.

WO0000001396409

31-03-2025 07:51:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportPRD-servicewindow Friday April43, 202504-04-2025 kl. 09:35

PRD-servicewindow Friday April 4, 2025, 0915-1100
Extended response times may occur during the period.

WO0000001400614

NOTICE: servicewindow Cancel

04-04-2025 09:30:00

See all scheduled unavailability

Service status overview for all customs systems

InformationOther messagesOpening hours during Easter 202518-04-2025 kl. 12:1418-04-2025 12:14:00
InformationImportImport and end of month March 202530-03-2025 kl. 13:5230-03-2025 13:52:00
ClosedTFE (testsystems)TEST servicewindow Gateways certificate renewal 27. February27-02-2025 kl. 12:4525-02-2025 15:09:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS Import, Manifest, TFE (testsystems)Gateway certificate updated20-02-2025 kl. 10:0920-02-2025 10:03:00
InformationManifestManifest departure declarations getting stuck in status 0019-02-2025 kl. 20:2519-02-2025 18:55:00

See the full overview