In the table below, you can see the latest service disruptions (current and scheduled) for all the customs systems. You also have the option of filtering by individual systems and getting service status information.

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Current service disruptions for Transit (NCTS)

ClosedTransitIssues NCTS11-04-2024 kl. 23:59

There has been reported issues regarding NCTS, e-Export. The issue is under investigation.

Update at 11:55 p.m. - NCTS is running again and fallback procedure is no longer allowed.

Update 15:35 Use of fallback procedure is allowed.
11-04-2024 21:14:00
ClosedExport, TransitIssues NCTS, e-Export11-04-2024 kl. 20:57

There has been reported issues regarding NCTS, e-Export. The issue is under investigation.

Update 15:35 Use of fallback procedure is allowed.
Update 20:55 - NCTS & e-Export is up and running again.
11-04-2024 14:31:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, EMCS, EU-systems, Manifest, E-tax for businesses (NTSE), TFE (testsystems), TransitInstability on NemLog-in - impacts log-in on DMS09-04-2024 kl. 15:59

Log-in with NemLog-in is at the moment unavailable. The issue affects everyone trying to log-in with NemLog-in.

This impacts log-in on DMS TFE and PROD, TastSelv Erhverv and services with similar log-in method.

09-04-2024 10:31:00
ClosedTransitWe are currently experiencing delay issues19-01-2024 kl. 19:13

Some NCTS declarations are currently stuck in the system.

Troubleshooting in progress

INC000001484616

Update 16.14: It appears that the declaration are moving forward in the system.

Update 16:12: Seems to be back to normal values again.

19-01-2024 15:55:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, EORI, ICS, Import, Manifest, TransitIssues with EORI validation.11-01-2024 kl. 10:51

There are currently issues with EORI validation - it may affect several of the customs systems.

Updated at 11:48 a.m. This issue is resolved. Declarations with EORI validation error must be resubmitted so that they undergo a new validation.

Troubleshooting in progress.

11-01-2024 09:25:00

See all current service disruptions

Scheduled unavailability for Transit (NCTS)

Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitPRD-servicewindow Saturday May 25, 202419-05-2024 kl. 09:46

In general

PRD-servicewindow Saturday May 25, 2024, 0800-2300

 

DMS Import/DMS Export/DMS Forsendelse (NCTS)

Saturday May 25, 2024, 0800-2300

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

Saturday May 25, 2024, 1100-2300

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

The use of fallback procedure is allowed within the service window.

Manifest and Import 0800-1100 AM

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest between 0800-1100 AM will be received, but processed final may be delayed due to the PRD-servicewindow.

Import

If you need to release goods arriving between 0800-1100 AM, it may be done by manual release in Import e.g. via the menu Navigate > Transport > Insert actual arrival. However, this only applies to goods that are customs processed in Import.

19-05-2024 09:46:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitService Window Wednesday May 15, 202415-05-2024 kl. 21:01

Wednesday May 15, 2400, 210o

Done

PRD-servicewindow Wednesday May 15, 2024, 1800-2100

 

Customs Systems Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

The use of fallback procedure is allowed within the service window.

 

Customs Systems DMS Import/DMS Export/DMS Forsendelse

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

11-05-2024 10:09:00
ClosedExport, ICS, Import, Manifest, TransitPRD-servicewindow Monday April 29, 2024, 1800-201529-04-2024 kl. 19:20

PRD-servicewindow Monday April 29, 2024, 1800-20150

Service Window Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

After the Service Window the Online Client for Export on PRD will be updated automatically (2024-04-25 – TFE-servicewindow Export Thursday April 25, 2024 - info.skat.dk).

Companies using systems such as Citrix can download the updates in advance for both TFE (TEST) and PRD (Production) environments.

See above contact information if you use Citrix.

 

The use of fallback procedure is allowed within the service window.

26-04-2024 09:28:00
ClosedExport, ICS, Import, Manifest, TransitService Window Saturday April 20, 2024, 1515-220021-04-2024 kl. 11:09

Service Window Saturday April 20, 2023, 1515-2200

Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

The use of fallback procedure is allowed within the service window.

WO0000001206600

16-04-2024 15:25:00
ClosedDMS eksport, DMS Forsendelse (NCTS), Export, TransitDeclarations to DK – Shortly instability April 9 at 18-20.0009-04-2024 kl. 20:14

PRD-servicewindow Tuesday April 9, 2024, 1800-2000.

As of April 9, 2024 at approx. 1810, some Carriers receiving declaration from other EU member states, that need to be closed in Denmark, must submit the arrival notification in DMS Export and DMS Forsendelse. The Danish Customs Agency has previously announced that the transition time was at 2200.

Udenlandske angivelser skal behandles i DMS fra 9. april Toldstyrelsen

If you attempt to retrieve a declaration from another EU member state in e-Export or NCTS after approx. 1810 on Tuesday April 9, 2024, the reply will be negative, and you must use DMS Export and DMS Forsendelse.

Declarations to DK – Shortly instability April 9 at 18-20.00 - info.skat.dk

WO0000001200075

04-04-2024 16:14:00

See all scheduled unavailability

Service status overview for all customs systems

Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitPRD-servicewindow Saturday May 25, 202419-05-2024 kl. 09:4619-05-2024 09:46:00
Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, ManifestDMS PRD-servicewindow Tuesday May 21, 202417-05-2024 kl. 06:5317-05-2024 06:53:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times may occur25-04-2024 kl. 12:0525-04-2024 12:05:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportUnstability on DMS PROD19-04-2024 kl. 16:4019-04-2024 16:40:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times18-04-2024 kl. 07:2018-04-2024 07:20:00

See the full overview