In the table below, you can see the latest service disruptions (current and scheduled) for all the customs systems. You also have the option of filtering by individual systems and getting service status information.

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Current service disruptions for DMS Import

ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, E-tax for businesses (NTSE)Problems with nem-login14-05-2024 kl. 09:08

There are currently problems logging in with nem-Login.

14-05-2024 08:09:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportFile transfer Issues DMS07-05-2024 kl. 18:09

File transfer for DMS import, DMS export and DMS transit has been solved but there might still be a delay due to queue.

The online system is not affected.

INC000001535702

07-05-2024 15:51:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportFile transfer Issues DMS03-05-2024 kl. 10:33

There are currently problems with file transfer for DMS import, DMS export and DMS transit.

Update at 10:20 a.m. Issue resolved, but due to queue, extended response times may occur.

We are troubleshooting.

The online system is not affected.

INC000001533727

03-05-2024 09:39:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportUnstability on DMS PROD19-04-2024 kl. 16:40
There are currently longer response times in DMS. All entries are being processed, but response times can be long.

WO0000001208746

19-04-2024 16:40:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS ImportTrader Portal unavailabe18-04-2024 kl. 18:25

DMS Trader Portal is currently unavailable.

The problem is being investigated. 

INC000001526824

Update: The problem has been solved

18-04-2024 16:08:00

See all current service disruptions

Scheduled unavailability for DMS Import

Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitPRD-servicewindow Saturday May 25, 202419-05-2024 kl. 09:46

In general

PRD-servicewindow Saturday May 25, 2024, 0800-2300

 

DMS Import/DMS Export/DMS Forsendelse (NCTS)

Saturday May 25, 2024, 0800-2300

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

Saturday May 25, 2024, 1100-2300

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

The use of fallback procedure is allowed within the service window.

Manifest and Import 0800-1100 AM

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest between 0800-1100 AM will be received, but processed final may be delayed due to the PRD-servicewindow.

Import

If you need to release goods arriving between 0800-1100 AM, it may be done by manual release in Import e.g. via the menu Navigate > Transport > Insert actual arrival. However, this only applies to goods that are customs processed in Import.

19-05-2024 09:46:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, ManifestDMS PRD-servicewindow Tuesday May 21, 2024, 1800-220017-05-2024 kl. 08:28

Tuesday May 21, 2024, 1800-2200

DMS Import/DMS Export/DMS Forsendelse

 

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

17-05-2024 08:27:00
Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, ManifestDMS PRD-servicewindow Tuesday May 21, 202417-05-2024 kl. 06:53

Tuesday May 21, 2024, 1800-2200

DMS Import/DMS Export/DMS Forsendelse

 

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

WO0000001222345

17-05-2024 06:53:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitService Window Wednesday May 15, 202415-05-2024 kl. 21:01

Wednesday May 15, 2400, 210o

Done

PRD-servicewindow Wednesday May 15, 2024, 1800-2100

 

Customs Systems Import/Export/NCTS (Transit)/Import Control System (ICS)/Manifest

File access:

  • Files sent to Import, Export and NCTS (Transit) will be processed when the service window has passed.
  • Files sent to ICS and Manifest will fail/be rejected during the service window.

 

Online access:

  • The online systems for Import and Export will be unavailable during the service window.
  • The online systems for Import Control System (ICS) and Manifest will be unavailable during the service window.

 

The use of fallback procedure is allowed within the service window.

 

Customs Systems DMS Import/DMS Export/DMS Forsendelse

File access:

  • Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

  • The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

 

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

11-05-2024 10:09:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, ICS, ManifestTFE/TEST-servicewindow Gateways Wednesday May 8, 202408-05-2024 kl. 19:29

TFE/TEST-servicewindow Gateways Wednesday May 8, 2024, 1830-1930

Import/Export/NCTS (Transit)

File access:

  • File access to Import, Export and NCTS (Transit) will be available.

Online access:

  • Online access for Import and Export will be available.

ICS/Manifest

File access:

  • File access to ICS and Manifest will be unavailable.

Online access:

  • Online access for Import Control System (ICS) and Manifest will be available.

DMS Import/DMS Export/DMS Forsendelse

File access:

  • File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.

Online access:

  • Online access for DMS Import/DMS Export/DMS Forsendelse will be available.

WO0000001215741

03-05-2024 07:33:00

See all scheduled unavailability

Service status overview for all customs systems

Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, ICS, Import, Manifest, TransitPRD-servicewindow Saturday May 25, 202419-05-2024 kl. 09:4619-05-2024 09:46:00
Scheduled unavailabilityDMS eksport, DMS Forsendelse (NCTS), DMS Import, ManifestDMS PRD-servicewindow Tuesday May 21, 202417-05-2024 kl. 06:5317-05-2024 06:53:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times may occur25-04-2024 kl. 12:0525-04-2024 12:05:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportUnstability on DMS PROD19-04-2024 kl. 16:4019-04-2024 16:40:00
InformationDMS eksport, DMS Forsendelse (NCTS), DMS ImportDMS – Extended response times18-04-2024 kl. 07:2018-04-2024 07:20:00

See the full overview