Issue has been investigated and solved.

AS4 outrage was from 11:05-12:46

Update 13:25 - It is not needed to resend affected file(s) if there has been received notification(s) on submitted file(s)

Update 13:30 - Affected files between 11:10-11:50 may need to be resend.

There are problems with file transfer for DMS import, DMS export and DMS shipping.

We troubleshoot.

The online part is not affected.

Currently being worked on a solution, new expected status 16:00

Update 16:04 - The issues has been solved and the communication has been re-established.

There are currently problems with file transfer for DMS import, DMS export and DMS shipping.

We troubleshoot.

The online part is not affected.

INC000001559964

There is currently long ques on response times on pull requests on AS4.

Currently under investigation.

Update at 10:51 - problem solved

2024-06-25 2042

Resolved

We have reports of delays in responsetime in DMS

The issue is under investigation

INC000001552007

Update at 24-06-2024 at 11:35 - We still have issues with delays the proccesing of additional messages in DMS. A servicewindow tonight should correct this issue.

Update at 21-06-2024 at 13:20 - We still have issues with delays the proccesing of additional messages in DMS.

TFE/TEST-servicewindow Gateways Wednesday July 17, 2024, 1830-1930

Import

File access:

• File access to Import.

Online access:

• Online access for Import.

ICS/Manifest

File access:

• File access to ICS and Manifest will be unavailable.

Online access:

• Online access for Import Control System (ICS) and Manifest will be available.

DMS Import/DMS Export/DMS Forsendelse

File access:

• File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.

Online access:

• Online access for DMS Import/DMS Export/DMS Forsendelse will be available.

PRD-servicewindow Gateways Wednesday July 17, 2024, 1815-1930

Import

File access:

• File access to Import will be available.

Online access:

• Online access for Import will be available.

ICS/Manifest

File access:

• File access to ICS and Manifest will be unavailable.

Online access:

• Online access for Import Control System (ICS) and Manifest will be available.

DMS Import/DMS Export/DMS Forsendelse

File access:

• File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.

Online access:

• Online access for DMS Import/DMS Export/DMS Forsendelse will be available.

WO0000001251069

TFE/TEST-servicewindow Gateways Wednesday July 10, 2024, 1830-1930

Import/Export/NCTS (Transit)

File access:

• File access to Import, Export and NCTS (Transit) will be available.

Online access:

• Online access for Import and Export will be available.

ICS/Manifest

File access:

• File access to ICS and Manifest will be unavailable.

Online access:

• Online access for Import Control System (ICS) and Manifest will be available.

DMS Import/DMS Export/DMS Forsendelse

File access:

• File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.

Online access:

• Online access for DMS Import/DMS Export/DMS Forsendelse will be available.

Thursday July 4, 2024, 2205

Done.

Thursday July 4, 2024, 1700-2300

DMS Import/DMS Export/DMS Forsendelse

File access:

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

Import

If you need to release goods arriving during the service window, it may be done by manual release in Import e.g. via the menu Navigate > Transport > Insert actual arrival. However, this only applies to goods that are customs processed in Import.

PRD-servicewindow Wednesday June 26, 2024, 1800-2000

Extended response times may occur during the period.