We are currently experiencing issues with file transfer for Import.

The problem is being investigated. 

INC000001682111

Update:

The problem has been solved.

There are currently problems with standard declarations stuck in status 21. We are investigating the

extent of the problem.

Update at 12:55 The problem has been solved. Fallback procedure is no longer allowed.

Update at 09:50 Status unchanged. Fallback procedure is allowed when neccesary.

Update at 14:35 The problem is localized to Standard declarations accepted on 5/1 and 6/1. The affected declarations will be selected and pushed further in flow.

INC000001627648

Currently we are experiencing long response times/file responses on Import Classic, we are investigating.

Update 15:40: Long response times/file response on Import classic has been fixed.

INC000001609914

There are issues with actual arrival in import declarations.

Update 24/10 - 09:12 - The error has been found and solved, all affected declaration must be re-send.

Update at 16.45: This error is also occurs on declarations with expected arrival.

Update at 16.30: The issue does not affect all declarations. Fallback procedure is allowed if necessary.

The following error occours: 2112 Manual calculation required.

We are investigating this issue.

INC000001599876

We have several reports regarding fileresponses and validation.

The issue is under investigation.

INC000001583312

update at 08.47 : The problem has been found and the queue is being settled.

update at 09: Problem solve

PRD-servicewindow Saturday May 17, 2025, 1515-2345

Import/Manifest

File access.

• Files sent to Import will be processed when the service window has passed.
• Files sent to Manifest will fail/be rejected during the service window.

Online access.

• The online systems for Import will be unavailable during the service window.
• The online systems for Manifest will be unavailable during the service window.

The use of fallback procedure is allowed within the service window.

Manifest/DMS Import/DMS Export

Due to the PRD-servicewindow, the connection between DMS Import/DMS Export and Manifest is closed. Submission of arrival declarations/notifications and declarations/notifications from other EU member states to Manifest are not recommended during the PRD-servicewindow.

Submission of arrival declarations/notifications and declarations/notifications from other EU member states to DMS Import/DMS Export are not affected.  

WO0000001414668

PRD-servicewíndow Wednesday May 7, 2025, 1030-1130 in Import

Instability may occur shortly during the period.

WO0000001412162

Tuesday May 20, 2025, 1800-2300

DMS Import/DMS Export/DMS Forsendelse

File access:

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

Import

Please refer to a Customs Office, if you need to register actual time of arrival during the service window.

PRD-servicewindow Saturday April 5, 2025, 1200-1900

Done.

PRD-servicewíndow Saturday April 5, 2025, 1200-1900

Import

File access:
-Files sent to Import will be processed when the service window has passed.
Online access:
-The online systems for Import will be unavailable.

The use of fallback procedure is allowed within the service window.

Import Control System (ICS)/Manifest
File access:
-Files sent to ICS and Manifest will fail/be rejected.
Online access:
-The online systems for Import Control System (ICS) and Manifest will be unavailable.

The use of fallback procedure is allowed within the service window.

DMS Import/DMS Export/DMS Forsendelse
File access:
-Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.
Online access:
-The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

The use of fallback procedure is allowed within the service window

Affected entries need to be resubmitted after the service window.

WO0000001396409

Tuesday February 25, 2025, 0600-0730

PRD-servicewindow Gateways

File access will be unavailable.

Online access will be available.

WO0000001380243