Import

Reports of delays. The isssue is under invstigation

INC000001566905

Update 26/07-2024 at 8:10: Debugging continues 

Update 26/07-2024 at 8:35: We are currently working on resolving the issue and fall back procedure is allowed if necessarry.

Update at 11:45 : The problem solved. There is no longer permission for fall back procedure and ongoing fall back procedure please end.

There is currently issues with the FTPS/File transfer for the classic-systems Import Classic, NCTS Classic and possible Manifest.

We are currently working on resolving the issue and fall back procedure is allowed if necessarry.

INC000001557644

There are currently file transfer delays on Import after techincal issues last night.

The problem has been found and the queue is being resolved.

There has been internal operational issues last night.

We are aware of the issue and it is being investigated.

Its currently only affecting file transfer.

Fall back procedure is allowed where necessary. Do note that Online is not affected.

We are currently experiencing issues with EORI validation for the Customs systems.

Troubleshooting is in progress.

Use of fallback procedure is allowed.

INC000001538517

The issue is under investigation.

INC000001533532

Responsetimes for import are being investigated.

Update 15:35 Use of fallback procedure is allowed.

INC000001523972

Update 20:56 - Import is up and running again.

There are currently issues with EORI validation - it may affect several of the customs systems.

Updated at 11:48 a.m. This issue is resolved. Declarations with EORI validation error must be resubmitted so that they undergo a new validation.

Troubleshooting in progress.

There are issues with TARIC validation in the import system - we are investigating.

Updated at 12:10 p.m.: The TARIC issue has now been resolved and fallback procedures are no longer allowed. The declarations affected by the error must be resubmitted so that they undergo a new validation.

Updated at 10:45 a.m.: Fallback procedure is is allowed where necessary - applies to declarations affected by error code 2100: "De angivne data kan ikke validers i TARIC".

There are problems with file transfer, the problem is being investigated

WO0000001130395

The issue is under investigation.

INC000001439392

Update 30.09.2023 - The issue has been solved.

We are currently experiencing problems with the import system.

The problem is being investigated.

The use of fallback procedure is allowed.

Update 15-09-2023 09:04:

The problem has been solved. The use of fallback procedure is no longer allowed.

Update 15-09-2023 08:31:

The problem is also affecting file transfer

INC000001419372

INC000001419372

Update: The issue is still being investigated, but you may contact your local customs office and have them insert "faktisk ankomst" if you are "godkendt modtager".

The issue is being investigated.

Update 26/06-2023 kl. 13.12 : solved

The issue is under investigation for all 4 systems

Use of fallback procedures is allowed.

INC000001400967

Update: The systems are running again. The systems are treating incoming files and tasks.

Update at 14.05: It is not only login that is affected, but the whole functionality of the systems.

We have reports of issues loggin in to e-Export and searches in Import.

The isssue is under investigation.

Update at 13.39: Fallback procedure is allowed until further notice.

INC000001400967

Issue is under investigation.

Update 10:20: The issue has now been resolved.

Update 10:00: The use of fallback procedure is allowed

INC000001392245

We are currently experiencing issues in Import online and with filetransfer.

The problems on Import is also affecting Manifest.

The use of fallback procedure is allowed

Issue is under investigation.

Update 10:20: The issue has now been resolved.

We are currently experiencing issues with the customs systems.

There are delays in file processing for import, export and transit.

INC000001388926

The issue is under investigation

INC000001371563

Currently we are experiencing delays in the processing of files. The matter is being investigated.

INC000001372665

The processing of files for the import system has been very slow this morning.

The problem is now solved and the files are being processed.

INC000001372282

We are currently experiencing issues with validating certificates in Import

The problem is being investigated. INC000001354707

The use of fallback procedure is allowed.

We are currently experiencing issues with filetransfer for Import.

The problem is being investigated. INC000001347285

Update 30-01-2023 12:55

The problem has been solved.

Since 10:45 all systems at Skat has been more or less unavailable. Filetransfer has recently begun working again.

Use of fallback procedure is allowed until further notice.

Update at 13:48 - all systems are back up and running. Use of fallback procedure has passed.

We are currently experiencing issues with filetransfer for Import.

The problem is being investigated. INC000001332616

There is a delay in file processing for import - around 30 minutes.

INC000001329796

Processing time for import files is around 40 minutes.

The matter is being investigated.

Update at 10:45 File processing is back to normal

INC000001327036

Update 1/12 9:40: The file transfer is once again normal.

We are currently experiencing issues with status change and filetransfer for Import. Expect a delays.

Update 30..11.2022 08:28 - Fall back procedure is allowed.

The problem is being investigated. INC000001325200

e are currently experiencing issues with status change and filetransfer for Import. Expect a delay of about 30 minutes.

The problem is being investigated. INC000001324963

We are currently experiencing issues with status change and filetransfer for Import. Expect a delay of about 60 minutes.

The problem is being investigated. INC000001324532

Update 10:30: The issue has been solved and the file transfer is normal again.

We are currently experiencing issues with filetransfer for Import. Expect a delay of about 30 minutes.

The problem is being investigated. INC000001321691

We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.

Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.

The problem is being investigated

INC000001320378

Update 18/11 at 8:40:File processing is normalized. Some file may not have been properly processed. Contact servicedesk, please remember to state system, traderno. and timestamp of sending.

Update at 14.46 - The FTP environment will be restarted and therefore unavailable for up to 15 minutes.

Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.

Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.

File transfer on Import is stable again

Online access to export and import is unaffected.

We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.

We are currently experiencing issues with filetransfer for Import, e-Export and Transit

The problem is being investigated. 

The use of fallback procedure is allowed.

Update at 15:40: There is still a big queue in the file processing (around 1 hours waiting time)

Update at 13:04: The file transfer has been restored. Unfortunately we do now have a long queue of files waiting to be processed. For that reason, fallback procedure is still allowed.

Update at 19:38: Filetransfers are being handled at a normal rate.

INC000001319761

We are currently experiencing delays in file transfer for Import, due to heavy traffic.

Update 10-11-2022 12:09: The system is back to normal operation.

We are currently experiencing delay in status change for Import, Export, and Transit (NCTS)

The problem is being investigated: INC000001315449

The use of fallback procedure is allowed.

The import system is still working, but file processing is very slow.

The matter is being investigated.

INC000001313468

The import system is still working, but file processing is very slow.

The matter is being investigated.

INC000001311216

The import system is still working, but file processing is very slow.

The matter is being investigated.

Update at 11.03: The processing time is back to normal.

Update: The system is up and running again.

Update: Fallback procedure is allowed.

There is a delay in the change of status. We are looking into the issue.

INC000001310207

We are currenly experiencing delayin file transfer for import.

The issue is being investigated. INC000001309524

Update 20-10-2022 10:55: The problem has been solved.

Update 20-10-2022 09:53: The delay is caused by heavy loads.

Authorised consignees gets an error when using the transport function to insert actual arrival on import declarations - "unauthorised access".

The matter is being investigated.

Update at 14:00: The error is found and will be corrected after test. Expected to be solved Monday, October 10.

INC000001303179

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

Update 10/10-2022 10:59:  Filetranserfer is normal again

New certificates regarding import of steel products with effect from today 07.10.2022 may return an error in the import system. We are working on a quick solution to the problem.

Update 10:25: The problem has been solved. Affected declerations must be resent.

We are experiencing delays in the processing of many kinds of declarations. The problem arises on a daily basis and therefore cannot be considered as resolved.

Declaration status is being monitored and handled throughout the day.

We do not have an estimated resolution date or time.

INC000001297402

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001301096

Update  03/10-2022 13.29 : filetranserfer is normal again

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001299367

There is currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

INC000001295624

We are experiencing IT disturbances in all of SKAT whic affects telephone calls, system access internally, and file transfer.

The matter is being investigated.

Fallback procedure is allowed.

Update 15/09 11.15: The Proble has been solved

There are currently issues with status changes on declarations. The issue is being investigated, manuell search and push to next status is being perfomed.

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

Update 13-09-2022 09:19: The problem has been solved. The use of fallback procedure is no longer allowed. All on going fallback procedures can be completed.

We are currently experiencing problem accessing the Import-, e-Eksport-, Transit-, and Manifestsystem

The problem is being investigated.

INC000001290616

Update 12-09-2022 20:48: The systems are up and running again. It is no longer allowed to use fallback procedure. All on going fallback procedures can be completed.

Update 12-09-2022 17:28: Permission to use fallback procedures are granted when necessary

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

INC000001288500

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

There are delays in file responses in the Import system. The issue is being investigated.

Update: Files are beeing processed as normal

Issues with status changes on the import system. The problem is being investigated. INC000001284475

Delays in file processing - up to one hour wait.

The matter is being investigated.

The processing of files to the import system is very slow.

The matter is being investigated.

Update at 13.39: The slow processing was caused by a large load of files. Currently the processing is back to normal.

INC000001282196

The Manifest system fails with regards to arrival and departure notifications.

Fallback procedure is allowed.

"The application received an error while parsing the answer from the webservice CreateArrivalDecl. Please try again."

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Opdate at 12:16: System function again

Fallback procedure is closed.

Update 09:35 - The issue has been solved.

Update 09:17 - There is unfortuanately still issues.

Update 09:00 - The problem has been solved. Declarations will change to the correct status automatically.

We are having operational difficulties on the Import system. Declarations are stuck in status 25.

The problem is being investigated. INC000001272421

There are delays in file processing for import.

INC000001271144

There are delays in file processing for import, export and transit files.

INC000001270349

There are delays in the file response times for the Import system.

The problem is being investigated.

INC000001261902

There are delays in the file response times for the Import system.

The problem is being investigated.

INC000001261902

There are delays in the file response times for the Import system.

The problem is being investigated.

Update at 13.32 - Problem is solved

INC000001255191

Update 13:26

The problem has been solved and the queue is normalized.

There are delays in the file response times for the Import system.

The problem is being investigated.

Import files are being processed very slowly. The matter is being looked into.

Update at 15.43: File processing is back to normal.

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001244743

Update 13.23: The problem has been resolved and files are getting through again.

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

Update 12.15: The file transfer seems to be working again. The situation will be monitored.

We are unfortunately expierencing delays on Import. We are currently working on the problem.
INC000001238749

Update 14.16: The file transfer processing time is back to normal. Fallback procedure has ended.

Update 14.06: Fallback procedure is now allowed

Update 11:49: There are no more delays on file transfers.

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We are unfortunately expierencing delays on import file transfers.

We are working on a solution.

INC000001234468

Updated at 19:40: File transfer for eksport and transit runs normal again, emergency fallback procedure is no longer permitted for eksport and transit.

Updated at 18:59: File transfer for export and transit has started to work again, but there is a huge load that needs to be handled. We are still monitoring.

Updated at 16.46: File transfer for export and transit is still unavailable, time horizon unknown.

Update at 16.10: Emergency fallback procedure is not longer permitted in import

Update at 15.53: The import system is working again

We are having some problems with filetransfer, it is being investigated.

Emergency fallback procedure is permitted where necessary.

The online e-Export system is running.

INC000001224913

Update 13:30: There are no more delays on file transfers.

We are unfortunately expierencing delays on import file transfers. We are working on a solution.

At the moment, file transfers for the import system are being processed very slowly.

Update at 10.51: Problem solved, queue size back to normal.