Import

On this page you can see current service disruptions

ClosedImportDelay on Import file transfer24-05-2024 kl. 08:00

There are currently file transfer delays on Import after techincal issues last night.

The problem has been found and the queue is being resolved.

23-05-2024 13:03:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, EMCS, ICS, Import, Manifest, TFE (testsystems), TransitOperational issues on customs systems23-05-2024 kl. 11:33

There has been internal operational issues last night.

We are aware of the issue and it is being investigated.

Its currently only affecting file transfer.

Fall back procedure is allowed where necessary. Do note that Online is not affected.

23-05-2024 08:32:00
ClosedExport, EORI, Import, ManifestIssues with EORI validation16-05-2024 kl. 12:34

We are currently experiencing issues with EORI validation for the Customs systems.

Troubleshooting is in progress.

Use of fallback procedure is allowed.

INC000001538517

16-05-2024 07:54:00
ClosedImportFiletransfer delays02-05-2024 kl. 19:35

The issue is under investigation.

INC000001533532

02-05-2024 18:32:00
ClosedImportIssues with import/import filetransfer11-04-2024 kl. 20:58

Responsetimes for import are being investigated.

Update 15:35 Use of fallback procedure is allowed.

INC000001523972

Update 20:56 - Import is up and running again.

11-04-2024 14:07:00
PendingImportSome Import declarations fail with validation code 108718-02-2024 kl. 13:49
Some Import declarations fail with validation code 1087.
It need to be corrected/resent in the online system.
We are working on a solution.
WO0000001170116
13-02-2024 10:39:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, EORI, ICS, Import, Manifest, TransitIssues with EORI validation.11-01-2024 kl. 10:51

There are currently issues with EORI validation - it may affect several of the customs systems.

Updated at 11:48 a.m. This issue is resolved. Declarations with EORI validation error must be resubmitted so that they undergo a new validation.

Troubleshooting in progress.

11-01-2024 09:25:00
ClosedImportImport declarations with TARIC error.02-01-2024 kl. 12:13

There are issues with TARIC validation in the import system - we are investigating.

Updated at 12:10 p.m.: The TARIC issue has now been resolved and fallback procedures are no longer allowed. The declarations affected by the error must be resubmitted so that they undergo a new validation.

Updated at 10:45 a.m.: Fallback procedure is is allowed where necessary - applies to declarations affected by error code 2100: "De angivne data kan ikke validers i TARIC".

02-01-2024 09:29:00
ClosedDMS eksport, DMS Forsendelse (NCTS), DMS Import, Export, Import, Manifest, TransitIssues with file transfer29-11-2023 kl. 13:08

There are problems with file transfer, the problem is being investigated

WO0000001130395

29-11-2023 11:47:00
ClosedImportDelays in Import system30-09-2023 kl. 18:46

The issue is under investigation.

INC000001439392

Update 30.09.2023 - The issue has been solved.

28-09-2023 15:38:00
ClosedImportProblems accessing Import Online15-09-2023 kl. 09:06

We are currently experiencing problems with the import system.

The problem is being investigated.

The use of fallback procedure is allowed.

Update 15-09-2023 09:04:

The problem has been solved. The use of fallback procedure is no longer allowed.

Update 15-09-2023 08:31:

The problem is also affecting file transfer

INC000001434238
15-09-2023 08:17:00
ClosedImportDelay in Import09-08-2023 kl. 15:56

INC000001419372

09-08-2023 15:37:00
ClosedImportDelay in Import09-08-2023 kl. 15:37

INC000001419372

09-08-2023 15:35:00
ClosedImportIssues inserting "faktisk ankomst" on declarations26-06-2023 kl. 13:13

Update: The issue is still being investigated, but you may contact your local customs office and have them insert "faktisk ankomst" if you are "godkendt modtager".

The issue is being investigated.

Update 26/06-2023 kl. 13.12 : solved

22-06-2023 10:29:00
ClosedExport, ICS, Import, ManifestUnavailability Import, e-Export, ICS and Manifest15-06-2023 kl. 15:22

The issue is under investigation for all 4 systems

Use of fallback procedures is allowed.

INC000001400967

Update: The systems are running again. The systems are treating incoming files and tasks.

15-06-2023 13:55:00
ClosedExport, ImportIssues with Import and e-Export15-06-2023 kl. 15:03

Update at 14.05: It is not only login that is affected, but the whole functionality of the systems.

We have reports of issues loggin in to e-Export and searches in Import.

The isssue is under investigation.

Update at 13.39: Fallback procedure is allowed until further notice.

INC000001400967

15-06-2023 13:21:00
ClosedImportErrors when searching in Import24-05-2023 kl. 10:22

Issue is under investigation.

Update 10:20: The issue has now been resolved.

Update 10:00: The use of fallback procedure is allowed

INC000001392245

24-05-2023 09:12:00
ClosedImport, ManifestProblems in Import and Manifest24-05-2023 kl. 10:22

We are currently experiencing issues in Import online and with filetransfer.

The problems on Import is also affecting Manifest.

The use of fallback procedure is allowed

Issue is under investigation.

Update 10:20: The issue has now been resolved.

INC000001392245
24-05-2023 10:08:00
ClosedExport, Import, Manifest, TransitIssues with the customs systems19-05-2023 kl. 12:21

We are currently experiencing issues with the customs systems.

Fallback procedure is allowed.

The problem is being investigated. INC000001390775 

19-05-2023 11:21:00
ClosedExport, Import, TransitDelays in file processing12-05-2023 kl. 10:30

There are delays in file processing for import, export and transit.

INC000001388926

12-05-2023 10:11:00
ClosedExport, Import, TransitFiletransfer issue27-03-2023 kl. 16:38

The issue is under investigation

INC000001371563

27-03-2023 15:50:00
ClosedExport, Import, TransitDelays in file processing for Import, export and NCTS27-03-2023 kl. 16:38

Currently we are experiencing delays in the processing of files. The matter is being investigated.

INC000001372665

27-03-2023 15:50:00
ClosedImportDelays in file processing for Import27-03-2023 kl. 09:45

The processing of files for the import system has been very slow this morning.

The problem is now solved and the files are being processed.

INC000001372282

27-03-2023 09:45:00
ClosedImportIssues with certificates11-02-2023 kl. 17:18

We are currently experiencing issues with validating certificates in Import

The problem is being investigated. INC000001354707

The use of fallback procedure is allowed.

11-02-2023 12:56:00
ClosedImportFile transfer Issues30-01-2023 kl. 12:57

We are currently experiencing issues with filetransfer for Import.

The problem is being investigated. INC000001347285

Update 30-01-2023 12:55

The problem has been solved.

30-01-2023 12:39:00
ClosedDMS Import, Export, EMCS, EORI, EU-systems, ICS, ICS2, Import, Manifest, E-tax for businesses (NTSE), TFE (testsystems), Transit, Other messagesIT issues for all Skat systems20-01-2023 kl. 13:51

Since 10:45 all systems at Skat has been more or less unavailable. Filetransfer has recently begun working again.

Use of fallback procedure is allowed until further notice.

Update at 13:48 - all systems are back up and running. Use of fallback procedure has passed.

20-01-2023 13:29:00
ClosedImportFile transfer Issues21-12-2022 kl. 11:13

We are currently experiencing issues with filetransfer for Import.

The problem is being investigated. INC000001332616

21-12-2022 09:52:00
ClosedImportDelays in file processing for Import13-12-2022 kl. 11:26

There is a delay in file processing for import - around 30 minutes.

INC000001329796

13-12-2022 09:19:00
ClosedImportDelays in file processing for Import05-12-2022 kl. 10:47

Processing time for import files is around 40 minutes.

The matter is being investigated.

Update at 10:45 File processing is back to normal

INC000001327036

05-12-2022 09:44:00
ClosedImportFile transfer Issues01-12-2022 kl. 09:38

Update 1/12 9:40: The file transfer is once again normal.

We are currently experiencing issues with status change and filetransfer for Import. Expect a delays.

Update 30..11.2022 08:28 - Fall back procedure is allowed.

The problem is being investigated. INC000001325200

30-11-2022 07:53:00
ClosedImportFile transfer Issues29-11-2022 kl. 10:36

e are currently experiencing issues with status change and filetransfer for Import. Expect a delay of about 30 minutes.

The problem is being investigated. INC000001324963

29-11-2022 10:06:00
ClosedImportFile transfer Issues28-11-2022 kl. 10:04

We are currently experiencing issues with status change and filetransfer for Import. Expect a delay of about 60 minutes.

The problem is being investigated. INC000001324532

28-11-2022 09:18:00
ClosedImportFile transfer Issues18-11-2022 kl. 10:30

Update 10:30: The issue has been solved and the file transfer is normal again.

We are currently experiencing issues with filetransfer for Import. Expect a delay of about 30 minutes.

The problem is being investigated. INC000001321691

18-11-2022 10:15:00
ClosedExport, Import, TransitFile transfer Issues18-11-2022 kl. 08:47

We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.

Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.


The problem is being investigated

INC000001320378

Update 18/11 at 8:40:File processing is normalized. Some file may not have been properly processed. Contact servicedesk, please remember to state system, traderno. and timestamp of sending.

Update at 14.46 - The FTP environment will be restarted and therefore unavailable for up to 15 minutes.

Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.

Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.

File transfer on Import is stable again

Online access to export and import is unaffected.

17-11-2022 09:39:00
ClosedExport, Import, TransitFile transfer Issues16-11-2022 kl. 17:49

We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.

Files are being processed but with delay.
The problem is being investigated. INC000001320378
-------------

Update at 17:46: The problem has been solved. Long response times and missing responses can still occur. Declarations sent to SKAT earlier today may not receive a response - resending the declarations is a possible workaround. We continue to monitor the situation.
Opdatering kl. 17:46: Problemet anses for løst. Der kan fortsat opleves længere svartider, grundet kø som skal afvikles. Ligeledes kan man også opleve, at angivelser, som har været sendt ind i løbet af dagen ikke får svar. En mulig løsning er at gensende disse. Vi overvåger fortsat systemerne.
Update at 15:46: Status unchanged - troubleshooting continues. Online export and import is not affected.

Update at 14:23: Status unchanged. - Troubleshooting continues.

Update at 10:37: The use of fallback procedure is allowed.

16-11-2022 09:46:00
ClosedExport, Import, TransitFile transfer Issues15-11-2022 kl. 20:04

We are currently experiencing issues with filetransfer for Import, e-Export and Transit

The problem is being investigated. 

The use of fallback procedure is allowed.

Update at 15:40: There is still a big queue in the file processing (around 1 hours waiting time)

Update at 13:04: The file transfer has been restored. Unfortunately we do now have a long queue of files waiting to be processed. For that reason, fallback procedure is still allowed.

Update at 19:38: Filetransfers are being handled at a normal rate.

INC000001319761

15-11-2022 10:50:00
ClosedImportDelay in file transfer for Import10-11-2022 kl. 12:13

We are currently experiencing delays in file transfer for Import, due to heavy traffic.

Update 10-11-2022 12:09: The system is back to normal operation.

10-11-2022 11:08:00
ClosedExport, Import, TransitDelay in status change04-11-2022 kl. 13:15

We are currently experiencing delay in status change for Import, Export, and Transit (NCTS)

The problem is being investigated: INC000001315449

The use of fallback procedure is allowed.

04-11-2022 09:53:00
ClosedImportImport, Current service disruption - Delays in file processi31-10-2022 kl. 14:32

The import system is still working, but file processing is very slow.

The matter is being investigated.

INC000001313468

31-10-2022 10:58:00
ClosedImportDelays in file processing for Import25-10-2022 kl. 11:11

The import system is still working, but file processing is very slow.

The matter is being investigated.

INC000001311216

25-10-2022 09:39:00
ClosedImportDelays in file processing for Import24-10-2022 kl. 14:56

The import system is still working, but file processing is very slow.

The matter is being investigated.

Update at 11.03: The processing time is back to normal.

INC000001310354
24-10-2022 09:19:00
ClosedImportDelay in change of status23-10-2022 kl. 19:19

Update: The system is up and running again.

Update: Fallback procedure is allowed.

There is a delay in the change of status. We are looking into the issue.

INC000001310207

23-10-2022 10:24:00
ClosedImportDelay in file transfer for Import20-10-2022 kl. 10:57

We are currenly experiencing delayin file transfer for import.

The issue is being investigated. INC000001309524

Update 20-10-2022 10:55: The problem has been solved.

Update 20-10-2022 09:53: The delay is caused by heavy loads.

20-10-2022 09:07:00
ClosedImportAuthorised consignees - Error in actual arrivals10-10-2022 kl. 13:10

Authorised consignees gets an error when using the transport function to insert actual arrival on import declarations - "unauthorised access".

The matter is being investigated.

Update at 14:00: The error is found and will be corrected after test. Expected to be solved Monday, October 10.

INC000001303179

06-10-2022 10:00:00
ClosedImportIssues with file transfer10-10-2022 kl. 11:01

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

Update 10/10-2022 10:59:  Filetranserfer is normal again

10-10-2022 09:22:00
ClosedImportError when inserting certificate code07-10-2022 kl. 10:31

New certificates regarding import of steel products with effect from today 07.10.2022 may return an error in the import system. We are working on a quick solution to the problem.

Update 10:25: The problem has been solved. Affected declerations must be resent.

07-10-2022 09:49:00
ClosedExport, Import, TransitDelays in processing of declarations04-10-2022 kl. 10:15

We are experiencing delays in the processing of many kinds of declarations. The problem arises on a daily basis and therefore cannot be considered as resolved.

Declaration status is being monitored and handled throughout the day.

We do not have an estimated resolution date or time.

INC000001297402

22-09-2022 11:11:00
ClosedImportIssues with file transfer03-10-2022 kl. 13:31

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001301096

Update  03/10-2022 13.29 : filetranserfer is normal again

03-10-2022 09:22:00
ClosedImportCurrent service disruption27-09-2022 kl. 19:21

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001299367

27-09-2022 17:16:00
ClosedExport, Import, TransitIssues with status change on declarations20-09-2022 kl. 14:38

There is currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

INC000001295624

20-09-2022 10:03:00
ClosedExport, EMCS, EORI, ICS, ICS2, Import, Manifest, E-tax for businesses (NTSE), TFE (testsystems), Toldportalen (DMS import), TransitIT disturbances in all of SKAT19-09-2022 kl. 13:54

We are experiencing IT disturbances in all of SKAT whic affects telephone calls, system access internally, and file transfer.

The matter is being investigated.

Fallback procedure is allowed.

19-09-2022 11:03:00
ClosedExport, Import, TransitIssues with status change on declarations.15-09-2022 kl. 11:19

Update 15/09 11.15: The Proble has been solved

There are currently issues with status changes on declarations. The issue is being investigated, manuell search and push to next status is being perfomed.

14-09-2022 10:52:00
ClosedExport, Import, TransitIssues with status change on declarations.13-09-2022 kl. 09:21

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

Update 13-09-2022 09:19: The problem has been solved. The use of fallback procedure is no longer allowed. All on going fallback procedures can be completed.

12-09-2022 09:01:00
ClosedExport, Import, Manifest, TransitProblems accessing the systems12-09-2022 kl. 20:51

We are currently experiencing problem accessing the Import-, e-Eksport-, Transit-, and Manifestsystem

The problem is being investigated.

INC000001290616

Update 12-09-2022 20:48: The systems are up and running again. It is no longer allowed to use fallback procedure. All on going fallback procedures can be completed.

Update 12-09-2022 17:28: Permission to use fallback procedures are granted when necessary

12-09-2022 17:23:00
ClosedExport, Import, TransitIssues with status change on declarations08-09-2022 kl. 22:27

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

INC000001288500

07-09-2022 11:33:00
ClosedExport, ICS, Import, ManifestIssues with status change on declarations06-09-2022 kl. 08:28

There at currently issus with status change on declarations. The problem is being investigated.

Fallback procdure is granted if necessary.

05-09-2022 10:27:00
ClosedImportDelays in file responses.06-09-2022 kl. 08:02

There are delays in file responses in the Import system. The issue is being investigated.

Update: Files are beeing processed as normal

05-09-2022 16:00:00
ClosedImportOperational issues on the Import system05-09-2022 kl. 10:39

Issues with status changes on the import system. The problem is being investigated. INC000001284475

29-08-2022 14:02:00
ClosedImportDelays in file processing for Import25-08-2022 kl. 16:08

Delays in file processing - up to one hour wait.

The matter is being investigated.

25-08-2022 12:50:00
ClosedImportDelays in file processing for Import23-08-2022 kl. 13:41

The processing of files to the import system is very slow.

The matter is being investigated.

Update at 13.39: The slow processing was caused by a large load of files. Currently the processing is back to normal.

INC000001282196

23-08-2022 12:35:00
ClosedImport, ManifestArrival and departure notifications fails28-07-2022 kl. 12:20

The Manifest system fails with regards to arrival and departure notifications.

Fallback procedure is allowed.

"The application received an error while parsing the answer from the webservice CreateArrivalDecl. Please try again."

-----

Opdate at 12:16: System function again

Fallback procedure is closed.

28-07-2022 09:42:00
ClosedImportOperational difficulties on the Import system27-07-2022 kl. 09:54

Update 09:35 - The issue has been solved.

Update 09:17 - There is unfortuanately still issues.

Update 09:00 - The problem has been solved. Declarations will change to the correct status automatically.

We are having operational difficulties on the Import system. Declarations are stuck in status 25.

The problem is being investigated. INC000001272421

27-07-2022 08:19:00
ClosedImportDelays in file processing26-07-2022 kl. 17:00

There are delays in file processing for import.

INC000001271144

26-07-2022 16:33:00
ClosedExport, Import, TransitDelays in file processing22-07-2022 kl. 14:46

There are delays in file processing for import, export and transit files.

INC000001270349

22-07-2022 14:32:00
ClosedImportDelays in file processing for Import28-06-2022 kl. 12:10

There are delays in the file response times for the Import system.

The problem is being investigated.

INC000001261902

28-06-2022 11:29:00
ClosedImportDelays in file processing for Import28-06-2022 kl. 12:10

There are delays in the file response times for the Import system.

The problem is being investigated.

INC000001261902

28-06-2022 11:40:00
ClosedImportDelays in file response times for Import14-06-2022 kl. 13:33

There are delays in the file response times for the Import system.

The problem is being investigated.

Update at 13.32 - Problem is solved


INC000001255191

14-06-2022 13:12:00
ClosedImportDelay in file response times for Import10-06-2022 kl. 13:29

Update 13:26

The problem has been solved and the queue is normalized.

There are delays in the file response times for the Import system.

The problem is being investigated.

10-06-2022 13:16:00
ClosedImportDelays in file processing for import files08-06-2022 kl. 15:46

Import files are being processed very slowly. The matter is being looked into.

Update at 15.43: File processing is back to normal.

INC000001252895
08-06-2022 15:30:00
ClosedImportCurrent service disruption23-05-2022 kl. 09:00

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001244743

Update 13.23: The problem has been resolved and files are getting through again.

20-05-2022 13:08:00
ClosedImportDelays on file transfer10-05-2022 kl. 12:37

We are unfortunately expierencing delays on Import file transfers.

We are working on a solution.

INC000001239994
Update 12.34: The problem has been solved. 

Update 12.15: The file transfer seems to be working again. The situation will be monitored.

10-05-2022 11:55:00
ClosedImportDelays on file transfer06-05-2022 kl. 14:29

We are unfortunately expierencing delays on Import. We are currently working on the problem.
INC000001238749

Update 14.16: The file transfer processing time is back to normal. Fallback procedure has ended.

Update 14.06: Fallback procedure is now allowed

06-05-2022 13:58:00
ClosedImportDelay on Import file transfer28-04-2022 kl. 11:52

Update 11:49: There are no more delays on file transfers.

--------------------------------------------

We are unfortunately expierencing delays on import file transfers.

We are working on a solution.

INC000001234468

28-04-2022 11:43:00
ClosedExport, Import, TransitFiletransfer problems08-04-2022 kl. 19:38

Updated at 19:40: File transfer for eksport and transit runs normal again, emergency fallback procedure is no longer permitted for eksport and transit.

Updated at 18:59: File transfer for export and transit has started to work again, but there is a huge load that needs to be handled. We are still monitoring.

Updated at 16.46: File transfer for export and transit is still unavailable, time horizon unknown.

Update at 16.10: Emergency fallback procedure is not longer permitted in import

Update at 15.53: The import system is working again

We are having some problems with filetransfer, it is being investigated.

Emergency fallback procedure is permitted where necessary.

The online e-Export system is running.

INC000001224913

08-04-2022 14:31:00
ClosedImportDelay on import file transfers07-04-2022 kl. 13:31

Update 13:30: There are no more delays on file transfers.

We are unfortunately expierencing delays on import file transfers. We are working on a solution.

07-04-2022 11:33:00
ClosedImportFile transfer for import is very slow31-03-2022 kl. 10:53

At the moment, file transfers for the import system are being processed very slowly.

Update at 10.51: Problem solved, queue size back to normal.

31-03-2022 10:46:00