Last updated
18 Nov 2022 08:47
Type
Current service disruption
System
Import + Export + Transit (NCTS)
Message
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.
The problem is being investigated
INC000001320378
Update 18/11 at 8:40:File processing is normalized. Some file may not have been properly processed. Contact servicedesk, please remember to state system, traderno. and timestamp of sending.
Update at 14.46 - The FTP environment will be restarted and therefore unavailable for up to 15 minutes.
Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.
Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.
File transfer on Import is stable again
Online access to export and import is unaffected.
Updated: 18-11-2022 08:43:51
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Update at 8:40 18/11 - The general issue has been solved, but we are still working on resending files from yesterday and earlier.
Update at 14.46 - The FTP environment will be restarted and therefore unavailable for up to 15 minutes.
Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.
Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.
File transfer on Import is stable again
Online access to export and import is unaffected.
INC000001320378
Updated: 17-11-2022 14:48:40
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.
The problem is being investigated
INC000001320378
Update at 14.46 - The FTP environment will be restarted and therefore unavailable for up to 15 minutes.
Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.
Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.
File transfer on Import is stable again
Online access to export and import is unaffected.
Updated: 17-11-2022 11:49:55
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.
The problem is being investigated
INC000001320378
Update at 11:50 - Status unchanged on Export and NCTS. Troubleshooting continues.
Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.
File transfer on Import is stable again
Online access to export and import is unaffected.
Updated: 17-11-2022 10:42:20
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.
The problem is being investigated
INC000001320378
Update at 10:36 - Status unchanged on Export and NCTS. Troubleshooting continues.
File transfer on Import is stable again
Online access to export and import is unaffected.
Published: 17-11-2022 09:38:57
We are currently experiencing issues with filetransfer for Import, e-Export and NCTS.
Files are being processed but with delay up to 1 hour.
The use of fallback procedure is allowed.
The problem is being investigated
INC000001320378