We have received reports regarding delays in responses from DMS

The issue is under investigation.

INC000001591440

Update 17/10 at 16:40: No change, issue still under investigation.

Update 11/10 at 14:10: No change.

Update 09/10 at 15:25: Issue regarding response time in DMS

Currently, delays in responses are expected in DMS (eksport, import and forsendelse). This is due to periodically large system loads.

There are planned changes in DMS (no downtime) from 11-14th oct. The expectation is that this will improve the response time.

Update 09/10 at 14:15: No change

Update 08/10 at 13:00: No change

DMS is currently unstable.

The case is being investigated.

The use of fallback procedure is allowed.

INC000001589309

Update 19:25 - DMS is back up and running
Update 19:45 - DMS is unstable again, case is being investigated.

There is currently long response times on DMS.

Updated at 17:15 There are still issues with long response times in DMS. Falback procedure can be used when necessary.

Case is being investigated.

INC000001587979

We have report of delayed status changes.

The issue is under investigation.

INC000001568929

Issue has been investigated and solved.

AS4 outrage was from 11:05-12:46

Update 13:25 - It is not needed to resend affected file(s) if there has been received notification(s) on submitted file(s)

Update 13:30 - Affected files between 11:10-11:50 may need to be resend.

PRD-servicewindow Wednesday October 9, 2024, 1800-2000

Extended response times may occur during the period.

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PRD-servicewindow Wednesday October 9, 2024, 1800-2000

Extended response times may occur during the period.

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PRD-servicewindow Wednesday October 16, 2024, 1800-2000

Extended response times may occur during the period.

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PRD-servicewindow Gateways Wednesday October 16, 2024, 1815-1930

Import
File access:
- File access to Import will be available.
Online access:
- Online access for Import will be available.

ICS/Manifest
File access:
- File access to ICS and Manifest will be unavailable.
Online access:
- Online access for Import Control System (ICS) and Manifest will be available.

DMS Import/DMS Export/DMS Forsendelse
File access:
- File access to DMS Import/DMS Export/DMS Forsendelse will be unavailable.
Online access:
- Online access for DMS Import/DMS Export

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Monday October 14, 2024, 1800-2100

DMS Import/DMS Export/DMS Forsendelse
File access:
- Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.
Online access:
- The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.
The use of fallback procedure is allowed within the service window.

Manifest
Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

Import
Please refer to a Customs Office, if you need to release goods arriving during the service window,

Sorry for the late warning.

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