Experiences with long/no response times can happen in DMS.

Declarations are being processed, but longer response/no response times can occur.

A solution is being implemented.

Update 17.00: Response times has been normalized.

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There are technical problems with the public NemLog-In solution, which may result in you not being able to log in to e-Boks with MitID. The error has been reported to the Danish Agency for Digitalisation and we are awaiting their correction.

Normal opreations has been restored: https://digitaliser.dk/driftsstatus

It is currently not possible to enter an H7 in DMS Online on the test environment.

(S2S is not affected by the error)

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Update 15:57 - The issue should be solved.

There may be technical problems with the public NemLog-In solution, which may result in the inability to log in to NemLog-In solutions (Manifest, DMS, etc.)

The Danish Digital Agency is working on it.

Update at 19:35 - Permission to use fallpack procedure is no longer allowed. 

Update 17:25 - Permission to use fallback procedure is hereby allowed to extent necessary.

extended response times can be experienced in DMS at the moment.

Declarations will be processed, but with extended respons times.

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Saturday September 27, 2025, 08.00-20.00

DMS Import/DMS Export/DMS Forsendelse

File access (S2S).

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access.

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

The use of fallback procedure is allowed within the service window.

The Danish Customs Agency

• 2025-09-09: Find planlagte og gennemførte opdateringer i DMS Toldstyrelsen.

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

Import

Please refer to a Customs Office, if you need to register actual time of arrival during the service window.

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PRD-servicewindow Saturday September 20, 2025, 1100-1530

1100-1315 – Lookup in Taric not possible.

1100-1530 – Extended response times may occur.

1100-1530 – The connection is closed between Denmark and the other EU-countries (Files will be processed when the service window has passed).

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Saturday September 20, 2025, 2100-2359

PRD-servicewindow

S2S (file) access:

• S2S (file) is not affected.

Online access:

• Sign in to Manifest will not be possible.
• Sign in to DMS Import/DMS Export/DMS Forsendelse will not be possible.
• Sign in to ICS2 will not be possible.
• Sign in to Traderportal, EU-CTP and IPEP with UUM&DS will not be possible.
• Sign in to CBAM ”Authorization Management Module and Transitional Registry” will not be possible.

The use of fallback procedure is allowed within the service window.

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Monday August 25, 2025, 0001-0400

PRD-servicewindow NemLog-In (MitID)

S2S (file) access:

• S2S (file) is not affected.

Online access:

• Sign in to Manifest will not be possible.
• Sign in to DMS Import/DMS Export/DMS Forsendelse will not be possible.
• Sign in to ICS2 will not be possible.
• Sign in to Traderportal, EU-CTP and IPEP with UUM&DS will not be possible.

The use of fallback procedure is allowed within the service window.

Friday August 22, 2025, 00.01-04.00

PRD-servicewindow NemLog-In (MitID)

S2S (file) access:

• S2S (file) is not affected.

Online access:

• Sign in to Manifest will not be possible.
• Sign in to DMS Import/DMS Export/DMS Forsendelse will not be possible.
• Sign in to Traderportal, EU-CTP and IPEP with UUM&DS will not be possible.

The use of fallback procedure is allowed within the service window.

https://digitaliser.dk/nemlog-in/nyt-fra-nemlog-in-og-mitid-erhverv/2025/servicevindue-nemlog-in

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