Experiences with extended response times can occur.

Case is being investigated.

INC000001820579

We are currently experiencing issues with response times in DMS.

We are troubleshooting.

INC000001817038

We are currently experiencing issues with response times in DMS.

We are troubleshooting.

INC000001817038

Intermittent delays can experienced in responsetime.

The use of fallback procedures is allowed, if necessary.

Update 11:50 - the intermittent delays should be resolved, fallback procedure is no longer allowed.

INC000001814725

There are reports regarding login using MitID - please check detailed status on https://www.digitaliser.dk/driftsstatus

Update: Marked as resolved 13:56 

PRD-servicewindow Gateways Wednesday May 20, 2026, 1200-1300

Shortly instability/unavailability may occur.

WO0000001586738

Tuesday May 19, 2026, 1800-2300

DMS Import/DMS Export/DMS Forsendelse

File access:

• Files sent to DMS Import/DMS Export/DMS Forsendelse will fail/be rejected during the service window.

Online access:

• The online system for DMS Import/DMS Export/DMS Forsendelse will be unavailable during the service window.

Affected entries need to be resubmitted after the service window.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

Manifest

Arrival declarations/notifications and declarations/notifications to DK from other EU member states submitted to Manifest will be received, but processed final may be delayed due to the PRD-servicewindow.

WO0000001586573

PRD-servicewindow Saturday May 16, 2026, 1200-2100

Manifest

File access (S2S).

• Files sent to Manifest will fail/be rejected during the service window.

Online access.

• The online systems for Manifest will be unavailable during the service window.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

Manifest/DMS Import/DMS Export

Due to the PRD-servicewindow, the connection between DMS Import/DMS Export and Manifest is closed. Submission of arrival declarations/notifications and declarations/notifications from other EU member states to Manifest are not recommended during the PRD-servicewindow. Submission of arrival declarations/notifications and declarations/notifications from other EU member states to DMS Import/DMS Export are not affected.  

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Wednesday May 6, 2026, 0001-0400

PRD-servicewindow NemLog-In (MitID)

File (S2S) access:

• File (S2S) is not affected.

Online access:

• Sign in to Manifest will not be possible.
• Sign in to DMS Import/DMS Export/DMS Forsendelse will not be possible.
• Sign in to ICS2 will not be possible.
• Sign in to Traderportal, EU-CTP and IPEP with UUM&DS will not be possible.

You may only use the emergency procedure during the service window if absolutely necessary. For example, in the case of perishable goods. You must contact the relevant customs office if you need to use the emergency procedure (2026-03-13 Danish Customs Agency Newsletter – Ny kontaktindgang til Toldstyrelsen Toldstyrelsen).

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PRD-servicewindow Tuesday April 28, 2026, 1700-2200

Lookup in Taric not possible.

Extended response times may occur.

WO0000001576343