In the table below, you can see the latest service disruptions (current and scheduled) for all the customs systems. You also have the option of filtering by individual systems and getting service status information.
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Current service disruptions for EU-systems
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| Closed | EU-systems | Missing notificationmails from EU systems | 06-10-2024 kl. 10:57 | We have reports of missing notificationmails to economic operators from eAEO, BTO-system, REX-system, INF-system and PoUS.
Notifications are visible after login.
WO0000001226807 | 27-05-2024 15:21:00 |
| Closed | EU-systems | Unscheduled unavailability, several EU-systems | 01-10-2024 kl. 16:05 | We have received notification that several EU based systems has ongoing unscheduled unavailabilty.
WO0000001289829
Update 16:00 - EU Systems should be up and running again. | 01-10-2024 13:06:00 |
| Closed | EU-systems | Not possible to approve POUS-documents | 23-09-2024 kl. 11:47 | Since 19-09-2024 06:50 it has not been possible to approve POUS-documents.
A solution is being worked on.
Update 23-09-2024, 07:10: The issue is still ongoing, additional systems affected:
- ICS2
- Toldbevillingssystemet, CDMS
- PoUS
WO0000001283699 | 20-09-2024 10:43:00 |
| Closed | EU-systems, ICS2 | EU has reported issues regarding several systems | 23-09-2024 kl. 11:47 | The issue is under investigation but ongoing, systems affected:
- ICS2
- Toldbevillingssystemet, CDMS
- PoUS
Update: EU has resolved the issue.
WO0000001283699 | 23-09-2024 07:27:00 |
| Closed | EU-systems | Servicedegradation PoUS | 13-08-2024 kl. 10:01 | Servicedegradation in the PoUS system since 07:44 blocks for handling of requests.
The issue is under investigation.
INC000001572119 | 12-08-2024 15:49:00 |
See all current service disruptions
Scheduled unavailability for EU-systems
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| Scheduled unavailability | EU-systems, ICS2, Other messages | Service window EU-systems, 18-20th Oct. 2024 | 17-10-2024 kl. 19:35 | EU has annouced a service window affecting several systems in the period friday 18-10-2024 at 19:00 until sunday 20-10-2024 at 23:00
System that will be unavailable during the period:
- CBAM
- CLASS
- EAEO-STP
- INF-STP
- PoUS STP
There may be brief service interruptions for login- and ICS2-system.
Update 17/10 at 19:30: The traderportal and REX module will also be affected within the servicewindow.
Update 10/10 at 8:45: Test/CONF systems will also be affected by the service window.
WO0000001285721 | 04-10-2024 12:22:00 |
| Closed | EU-systems, ICS2 | Service window EU-systems, 9th October 19:30-20:00 | 13-10-2024 kl. 12:03 | EU has annouced a service window affecting several systems, Wednesday 9th October 19:30 until 20:00.
The Trader Portal and STI-STP will be unavailable during the period:
-
- ICS2-STP (STI)
- EBTI-STP
- EAEO-STP
- INF-STP
- REX-STP
- PoUS STP
WO0000001293821 | 08-10-2024 14:30:00 |
| Closed | EU-systems | Service window EU trader portal | 09-09-2024 kl. 09:01 | EU has announced a service window, from friday 06-09-2024 20:00 to saturday 07-09-2024.
Possible short interruptions may occur.
Systems that may be affected: eAEO, EBTI, INF,, REX og PoUS
WO0000001274782 | 04-09-2024 14:50:00 |
| Closed | EU-systems | Service window EU systems | 11-08-2024 kl. 10:28 | A servicewindow in the period 10-08-2024 from 08:00 - 13:00 can cause instability in the EU traderportal and PoUS.
WO0000001261063 | 09-08-2024 08:31:00 |
| Closed | DMS eksport, DMS Forsendelse (NCTS), DMS Import, EU-systems, ICS, Manifest | NemLog-In (MitID) August 8, 2024 | 10-08-2024 kl. 09:40 | Thursday August 8, 2024, 0001-0300
PRD-servicewindow NemLog-In (MitID)
File access:
Online access:
- Sign in to ICS and Manifest will not be possible.
- Sign in to DMS Import/DMS Export/DMS Forsendelse (NCTS) will not be possible.
- Sign in to Traderportal, EU-CTP and IPEP with UUM&DS will not be possible.
The use of fallback procedure is allowed within the service window | 02-08-2024 12:41:00 |
See all scheduled unavailability
Service status overview for all customs systems
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| Scheduled unavailability | EU-systems, ICS2, Other messages | Service window EU-systems, 18-20th Oct. 2024 | 17-10-2024 kl. 19:35 | 04-10-2024 12:22:00 |
| Pending | DMS Import | DMS Delays / response times | 17-10-2024 kl. 16:41 | 03-10-2024 15:26:00 |
| Pending | DMS eksport, DMS Forsendelse (NCTS) | DMS Delays / response times | 17-10-2024 kl. 16:40 | 01-10-2024 13:49:00 |
| Pending | DMS eksport | Problem with Polish custom offices | 17-10-2024 kl. 10:11 | 17-10-2024 10:11:00 |
| Scheduled unavailability | DMS eksport, DMS Forsendelse (NCTS) | EU PRD-servicewindow Gateways Thursday October 17, 2024 | 14-10-2024 kl. 09:50 | 14-10-2024 09:50:00 |
See the full overview